The Resume
PROFILE:
Combine effective analysis, trouble-shooting and repair skills with knowledge of Internet and Intranet connectivity and customer support as an Information Technology Specialist. Energetic and effective customer oriented team player. Great attention to detail. Follow projects through to completion. I am seeking a position that will further challenge these talents and broaden this skill set.
SKILLS AND EXPERIENCE:
- Extensive knowledge of PC hardware and software configurations using DOS and all Windows platforms.
- Maintain Symantec Ghost images of standard PC configurations as well as for data protection
- Excellent understanding of various applications and the networking services of Windows 95 and 98, Windows NT, 2000 and XP, and Novell.
- Fluent in the use of Rumba on NT workstations, MS Office suites (95, 97, 2000, and XP), MS Outlook and Outlook Express, Lotus Notes, and Internet Explorer.
- Competent Mainsaver – Enterprise Asset Management – administrator.
- Experienced Windows NT and Windows 2000 administrator with exposure to Novell Netware administration.
- Strong people and communications skills.
EMPLOYMENT:
2001 to 2003 Komag, Inc.
Helpdesk Coordinator
- Maintain network infrastructure and provide desktop support of telephony, video, and file, printer, and application sharing
- Member of Komag, Inc. worldwide Active Directory implementation team
- Administer the Mainsaver EAM server and associated Microsoft SQL account management
- Support approximately 400 Windows NT, Windows 2000, and Windows 95/98 workstations utilizing a large suite of application software
- Develop, implement and maintain procedural documentation
- Global infrastructure operates on Microsoft Windows NT 4.0 and Novell Netware 5.5 servers as well as AS/400 and RS-6000 servers
- Escalate more severe problems to Network Engineering and Operations Support
- Document helpdesk calls and their resolution using Intuits Track-It v6.0
1996 to 2001 HMT Technologies Corporation
Information Systems Technician III
- Used advanced computer skills to diagnose and repair automation integration systems
- Downloaded and processed statistical data used for performance trending and audit reports
- Prepared activity reports and wrote numerous macros to expedite their completion
- Maintained network infrastructure and provided customer service supporting a telephony, video, and Windows network controlling automated manufacturing systems
- Infrastructure integrated AS/400 and RS-6000 servers with Microsoft Windows NT and Novell Netware 5.1 servers hosting Windows 95, Windows NT, and Windows 2000 workstations utilizing a diverse suite of application software including real time monitoring and document control systems
- Installed rack mounted infrastructure components such as switches, routers, firewalls, etc.
1995 to 1996 Arcata Associates, Inc.
Electronics Technician ‘C'
- Maintained management platforms controlling remote radar and video sites
- Supported remote customers using microwave communications and closed circuit television systems
1980 to 1995 U.S. Marine Corps and Air Force
Electronic Warfare Systems Supervisor
- Established strong knowledge of solid-state electronic principles and use of test equipment including oscilloscopes, multimeters, dB meters, and time domain reflectometers
EDUCATION:
- AAS, Community College of the Air Force, 1994, Avionics Technology
- Certificates – Implementing and Maintaining Microsoft Windows 2000 Professional and Server issued by New Horizons, Dell Certified Technician (Dimension and Optiplex Desktops, Dell Workstations and Servers) issued by Dell, Advanced Microsoft Office issued by ExecuTrain
- Graduate of Westminster High School, Westminster, CO.
REFERENCES:
Mr. Jerry Peck, I.T. Manager, Komag, Inc.
1710 Automation PKWY
San Jose , CA 95131
(408) 576-2010
Mr. David Fink, Site Operations Support Manager, Komag, Inc.
1710 Automation PKWY
San Jose , CA 95131
(408) 576-2150
Mr. Michael Ziakas, Senior Network Engineer, Komag, Inc.
1710 Automation PKWY
San Jose , CA 95131
(408) 576-2007
Mr. Ron Pomales, I.T. Lead Technician, Komag, Inc.
1710 Automation PKWY
San Jose , CA 95131
(408) 576-2648
Mr. Albert Wu, Ayebiz, Inc.
2161 Otoole Ave. , Suite I & L,
San Jose, CA 95131
(408) 383-0800
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